Convictional vs. Onport

With our one-click Shopify integration, real-time inventory syncs, and award-winning customer support, find out why retailers are switching to Convictional from Onport.

Four reasons to choose Convictional over Onport

A truly one-click Shopify integration

Onport’s Shopify integration is a 11-step technical process. We’re not kidding — take a look at their support doc on the integration. Every additional step in your onboarding process can lead to increased friction and failed onboarding for your vendors.

Convictional’s Shopify app makes our onboarding process for Shopify vendors effortless. It’s a one-click integration that syncs product, inventory, and order information bi-directionally. Your Shopify vendors can go live with you in 30 minutes on Convictional.

Transparent pricing that makes sense

Onport has a complicated pricing structure where they charge retailers based on different GMV and SKU levels. Critical features like API access and automated vendor payments are only available in their more expensive plans.

Convictional’s pricing is simple — our Standard Plan is 3% of monthly sales and our Growth Plan is $2000/month and 1% of monthly sales. You also get access to APIs and Seller Payouts on all our plans.

Customer support that actually supports you

Onport has a reputation of having poor customer support. Their Shopify App Store page has multiple reviews that complain about the quality of their support and lack of responsiveness. Even worse, they charge for premium support (between $800 - $2000 per month) and dedicated account management.

At Convictional, our support team is a partner to our customers. It’s why we’ve won multiple awards from the G2 community, including The Best Relationship product for Winter 2023 in the Drop Ship category. We also don’t charge extra for support because we believe it’s integral for a great customer experience.

Don't take our word for it...

Convictional is the leading tool in the dropshipping software category on G2
Dropshipping Small Business
Marketplace Small Business
Supplier Relationship Management
Dropshipping Small Business
Dropshipping Total
The most seamless way to get retail placement
"The on-boarding process was relatively easy. It does integrate with our 3 pl so reduces the manual inputs needed from our team...It has been a huge boon for our omnichannel strategy."
Very user-friendly platform and friendly support team!
"Products sync right to our retailers shopify - no need for PIM. Orders come right through our store for easy and fast fulfillment. Great support team (real humans) at Convictional to ensure that the platform meets our needs."
Genius set-up
"I wish all of my dropshipping brands were on Convictional. It takes all the hassle out of ordering for my clients, saving me so much time and also being able to offer a much bigger product catalogue."
An easy-to-use platform that seamlessly connects us to the online retail marketplace
"I think the most convenient thing about Convictional is that we were able to import all of our products and pricing from our Shopify store and can then create separate pricelists & quotes depending on what retailer we're partnering with."
Super easy onboarding using Convictional through our Big Commerce platform
"Our onboarding using Convictional was very easy, great pedagogic instructions made it easy for me to execute the API set-up without an IT consultant. Effortless set-up."

Why choose Convictional over Onport

Onport has a major conflict of interest

In July 2022, luxury fashion marketplace FARFETCH acquired marketplace software provider Jetti. Jetti subsequently rebranded its platform as Onport.

Why is the FARFETCH acquisition important in choosing a software provider for your dropship or marketplace needs?

We believe FARFETCH’s ownership of Onport is a major conflict of interest to your success. FARFETCH now has access to your business metrics on Onport. They will be able to see which brands are selling out on your stores and which SKUs are popular across Onport’s customer portfolio.

If you’re a fashion marketplace, you’re actively providing FARFETCH with valuable data to compete with you. Even if you’re not a fashion marketplace, the FARFETCH Group can easily launch a competing marketplace with your partners.

Convictional believes in participating as an independent platform committed to connecting the world’s trading partners. By remaining independent, we can put our customer’s interests first. We hope you’ll join us for a successful partnership.