Convictional vs. Onport
Four reasons to choose Convictional over Onport
Onport’s Shopify integration is a 11-step technical process. We’re not kidding — take a look at their support doc on the integration. Every additional step in your onboarding process can lead to increased friction and failed onboarding for your vendors.
Convictional’s Shopify app makes our onboarding process for Shopify vendors effortless. It’s a one-click integration that syncs product, inventory, and order information bi-directionally. Your Shopify vendors can go live with you in 30 minutes on Convictional.
Onport has a complicated pricing structure where they charge retailers based on different GMV and SKU levels. Critical features like API access and automated vendor payments are only available in their more expensive plans.
Convictional’s pricing is simple — our Standard Plan is 3% of monthly sales and our Growth Plan is $2000/month and 1% of monthly sales. You also get access to APIs and Seller Payouts on all our plans.
Onport has a reputation of having poor customer support. Their Shopify App Store page has multiple reviews that complain about the quality of their support and lack of responsiveness. Even worse, they charge for premium support (between $800 - $2000 per month) and dedicated account management.
At Convictional, our support team is a partner to our customers. It’s why we’ve won multiple awards from the G2 community, including The Best Relationship product for Winter 2023 in the Drop Ship category. We also don’t charge extra for support because we believe it’s integral for a great customer experience.
Don't take our word for it...
Why choose Convictional over Onport
In July 2022, luxury fashion marketplace FARFETCH acquired marketplace software provider Jetti. Jetti subsequently rebranded its platform as Onport.
Why is the FARFETCH acquisition important in choosing a software provider for your dropship or marketplace needs?
We believe FARFETCH’s ownership of Onport is a major conflict of interest to your success. FARFETCH now has access to your business metrics on Onport. They will be able to see which brands are selling out on your stores and which SKUs are popular across Onport’s customer portfolio.
If you’re a fashion marketplace, you’re actively providing FARFETCH with valuable data to compete with you. Even if you’re not a fashion marketplace, the FARFETCH Group can easily launch a competing marketplace with your partners.
Convictional believes in participating as an independent platform committed to connecting the world’s trading partners. By remaining independent, we can put our customer’s interests first. We hope you’ll join us for a successful partnership.
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